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Where are you located?
Tri-Valley Sports and Apparel is located at 106 Main St (Route 109) Medway, MA 02053. Click here for directions.
What are your hours?
We are open Monday though Friday 10 a.m.- 6 p.m. and Saturday 9:30a.m. – 2:00p.m.
I need to organize a large order for my team, league, school or association. Can you help me?
Of course! That’s our specialty. There are a number of ways to achieve this goal. We can create paper order forms; handle the collating and individual order packaging. We also have the ability to create an online store for you. Call us today for more details on the process and your options.
Can a salesman come see me?
We would love to come see you. Please call to talk about your needs and a sales rep will come see you with samples and pricing.
What is the minimum order?
We have a strict 12 piece minimum for screen-printing. We have a 6 piece minimum for embroidery but we will sew fewer items in special cases.
Where can I print my design?
The most common places we print are on front center, full front, left chest, full back, left hip, large print up pant leg and bottom left leg.
Some specialty locations include sleeves and shirt bottom.
Can you do an all over print?
Tri-Valley Sports prints on finished garments using the most modern screen-printing equipment. So, we are unable to print a continuous design over the entire garment.
Can I get a sample of my design?
We will sew a physical sample of your embroidered design and either scan and email it to you for you may choose to see it in person. We will email you a digital copy of your screen-printed design as it will exactly appear on your garments. If you would prefer a screened sample, you are able to do a minimum order of 12 pieces.
What do you need to start my order?
We will need colors, quantities and sizes. We will also need your artwork or an idea of what you would like you design to look like.
How long will it take to receive my order?
Typical turnaround time is 10 working days.
How/when do I pay?
You can pay the remainder at the time of pick-up. We accept cash, check and all types of major credit cards.
How do I get a quote?
Call or email us with your order information and a sales-rep would be happy to help. Click here for all contact info.
Do all my garments have to be the same color?
As long as we can print in the same ink colors on all you garments you can mix and match garment colors as much as you would like. If you would like to change ink colors for different garments you will incur a fee.
What if I order a combination of different garments all decorated the same?
If all garments are decorated the same we will give you the price break of your total amount of garments. For example if you order 12 t-shirts and 12 sweatshirts, decorated the same, we will price the order at the 24 piece price break.
I need my order in less than a week, can you help?
We can work with you on rush orders. Depending on the circumstances there may be a rush fee.
What type of files do you accept?
Our preferred type of files are .jpg.
I need you to ship my order, how much will that cost?
We ship UPS ground unless the order needs to arrive faster. We can quote you shipping once we know your quantity and where it will be shipped.
Can you match PMS colors for print or embroidery?
For screen-printing we can mix inks to match any PMS color exactly. For embroidery we are limited to the thread colors manufactured by the supplier. We can come close but cannot guarantee an exact match of your PMS color.
Will the ink color be exactly as it appears on my computer?
Colors vary on computer monitors. The imprint colors will be close but may not match exactly. If you are worried about colors, it is best that you come see the ink colors in person.
Online Stores: Frequently Asked Questions
How do I start an Online Store with Tri-Valley Sports?
Simply click here and fill out all the required information or email Penny@Tri-Valleysports.com directly. We will contact you as soon as possible to get started setting up your store. You can also call us at 508-533-5080
What information do you need from me to create my online store?
During your initial discussion we will discuss which products would work best for your store. We will review your design options and recommend which type of decoration will work best for the products you selected.
Who actually sets up our store?
After your product and design selections are finalized, our art department will create the designs for the products and send them to you for your approval. Once approved, our store team will create the product images with your logos and create your store.
Who sets the selling price for the items in the store?
We will provide you with a quote for wholesale pricing and quantity discounts for the items you selected. We will then add your desired profit per item, to your discounted cost, to arrive at the price that consumers will pay in the store. The profit that is made on the items you sell will be paid upon completion of your order
How long does the whole setup process take?
On average, we can help you pick products and create the designs for your store in under 1 week. How long you keep the store open is up to you. We recommend at least 1-3 weeks, but you get to decide how long your store stays open for.
How long will it take to receive an order from an online store? All items will be complete within 2-3 weeks of a store closing. Example: If a store closes on January 1st, orders will be ready the week of January 15th. We will email you when orders are ready.
What types of credit card does the store accept?
We accept Visa, MasterCard, American Express, and Discover.
How are the orders delivered?
When we set up your store, you get to decide what delivery methods to offer. The most popular is “Bulk Delivery” where we deliver the whole order to the store organizer who will then distribute the items to the people who purchased them. We also offer in-store pickup at our location, or direct shipping via US Post Office (for an additional charge).
What if there is a problem with my order?
If there is a material defect with the product or a problem with the decoration, we will repair, replace, or refund the purchase price for that item. However, because the items are custom decorated, returns for incorrect sizing aren’t allowed. If you have a question about sizing please call us before you order and we will do our best to provide sizing information. So you can make the best decision.
Can we “Personalize” the products with individual names and numbers?
We offer different services to personalize garments.
These options need to be decided and set up when we first create your store.
The options for personalization are:
Embroidered – Personalization is embroidered on garment, typically on the sleeve.
Heat seal Name – A name will be heated to the back of the garment
Heat seal Number – A number(s) will be heated on garment.